Refund policy

SHIPPING

We offer the following shipping options:

Standard: 3–10 business days — £4.95 / $10
Express Shipping: 3 business days — £6.95 / $25

For UK and ROW orders placed Monday to Friday before 11:00 AM GMT will be dispatched the same day. Orders placed after this time, or over the weekend, will be dispatched on the next business day.

DUTIES & TAXES

Customers are responsible for any applicable local duties, taxes and advancement fees upon delivery. These charges vary depending on the destination country or state.

RETURNS

If you wish to return an item, please follow the returns process outlined below.

All returns must include your name, order number and reason for return inside the parcel.

UK & REST OF WORLD

Return Address:

FAO DALA RETURNS
FC Warehouse Building
Unit 2, Hillridge Road
Martland Mill Industrial Estate
WN5 0LS
United Kingdom

To initiate a return or exchange, please use our Returns & Exchanges Portal.

US & NORTH AMERICA

Return Address:

5411 DALA RETURNS
1613 Hutton Drive, Suite 100
Carrollton, TX 75006
United States

To initiate a return, please use our US Returns Portal.

RETURN POLICY

As a small, independent brand, we are currently unable to cover the cost of return shipping. Customers are therefore responsible for arranging and paying for the return of unwanted items.

We operate a 14-day return policy, meaning you have 14 days from the date of receiving your order to request a return.

To be eligible for a return, items must:

Be in their original condition, unworn and unused.
Have all original tags attached.
Be returned in their original packaging.

Once your return request has been submitted and approved, you must send the item(s) to the return address provided in your confirmation email within 14 days.

Upon receipt, all returns will be inspected. Once approved, your refund will be processed to your original payment method within 10 days. Please note that your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@weardala.com.

If your return is rejected following inspection, you will be notified by email.

RETURNING MULTIPLE ORDERS

We can only accept one order per return parcel.

If you wish to return items from multiple orders, each return must be submitted separately through our returns portal.

RETURN SHIPPING

We strongly recommend using a tracked or signed-for delivery service when returning your items to ensure they reach us safely.

DALA cannot accept responsibility for parcels lost in transit. We are unable to issue refunds or exchanges for items that are lost during return shipping where a tracked or signed-for delivery service has not been used.

Please retain your proof of postage until your return has been confirmed.

EXCHANGES (UK & ROW ONLY)

The quickest and easiest way to receive an alternative size or item is to return your original purchase. Once your return has been accepted, you can place a separate order for the item you wish to receive.

FINAL SALE

Items marked as Final Sale are non-returnable and cannot be exchanged or refunded.

PRODUCT DISCLAIMER

Each DALA garment that has been hand-finished, whether painted, embroidered or otherwise embellished, is individually crafted and will have its own unique character.

Slight variations and imperfections are a natural part of the handmade process and contribute to the individuality of each piece. These characteristics are part of what makes every DALA garment special.

For the best care and longevity, please follow the product-specific care instructions provided on each individual product page.